Frequently Asked Questions
WHAT ARE YOUR HOURS OF OPERATION?
HOW DO I RESERVE A VEHICLE?
HOW ARE RATES CALCULATED?
As is standard in our industry, we bill for the total drive-time required to serve a customer, also known as garage to garage time.
CAN I PAY CASH FOR MY RESERVATION?
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
WHAT IS YOUR CANCELLATION POLICY?
HOW DO I CANCEL MY RESERVATION?
WHAT IF I DON’T SHOW UP FOR MY RESERVATION? (AKA NO SHOW)
IS SMOKING ALLOWED INSIDE YOUR VEHICLES?
IS ALCOHOL PROVIDED INSIDE OF THE LIMOUSINES?
WHAT IS YOUR HOURLY MINIMUM REQUIREMENT?
WHAT HAPPENS IF MY PLANE IS EARLY OR LATE IN ARRIVING?
HOW DO I FIND MY DRIVER UPON MY ARRIVAL INTO THE AIRPORT?
HOW DO I HANDLE THE GRATUITY FOR THE CHAUFFEUR?
Standard gratuity is between 15% and 20% of your trip, about what you would pay at a restaurant. You can either pay your chauffeur cash or we can add the gratuity to your credit card at the time of booking the reservation or after the trip is completed.